REFUND POLICY

Thank you for choosing Virello LLC’s IT technical support services.

As our products consist of digital IT technical support services rather than physical goods, the term “return” in this policy refers to the cancellation of purchased technical support services and the request for a refund.

We want our customers to purchase with confidence, which is why we have established a clear and transparent cancellation and refund policy.

1. Refund Period

Customers may contact Virello LLC to request service cancellation and a refund within 30 days of purchasing our IT technical support services.

Refund request period: Within 30 days from the date of purchase.

Provided the refund conditions outlined in this policy are met, customers may submit a refund request to Virello LLC even if they have viewed service materials, accessed relevant service content, or begun using part of the service.

2. Refunds Available Even After Access or Use

Virello LLC understands that customers may need to familiarize themselves with or experience the service content first.

Therefore, within the refund period:

Refunds may be requested after viewing service descriptions;
Refunds may be requested after accessing relevant service content;
Refund requests may be submitted after using part of the service;
Refunds may be requested after receiving partial technical support.

However, for services that have been completed and cannot be reversed—where the service has been fully rendered—eligibility for a refund may be subject to evaluation based on the specific order, the extent of service completion, and applicable laws.

Upon receipt of a refund request, we will review the request based on the order details and the actual status of the service provided.

3. How to Request a Refund

If you wish to cancel the service and request a refund, please contact us via email.

We recommend including the following information in your refund request:

Customer name
Order number
Name of the purchased service
Date of purchase
Reason for the refund
Email address associated with the order

Please send your refund request to:

Email:
[email protected]
[email protected]

Once we receive your request, we will verify your order and service status and inform you of the next steps regarding the refund process.

4. Return Address and Contact Information

As Virello LLC sells IT technical support services, there are generally no physical goods that require return shipment by the customer.

Therefore, please do not send any equipment, documents, or other items to our address without prior confirmation from Virello LLC. If your specific order involves physical equipment, documents, or other items requiring return, please contact us via the methods below before returning them; we will provide you with the appropriate return address and instructions:

Email:
[email protected]
[email protected]

Customers should follow the return instructions provided by Virello LLC.

5. Refund Review

Upon receipt of a refund request, we typically complete a preliminary review within 3 business days.

During the review process, we may verify:

Order information
Payment records
Service start date
Scope of services provided
Level of service completion
Whether duplicate refund requests exist

If additional information is required, we will contact the customer using the contact details provided.

6. Refund Method and Processing Time

Once a refund is approved, Virello LLC typically issues the refund via the original payment method.

Refund processing time: Processed within 3–5 business days after receipt and approval of the refund request.

The actual time it takes for the refund to be credited to your account may depend on the processing speeds of banks, credit card issuers, payment service providers, or other financial institutions.

Therefore, the final time of receipt may vary after the refund is initiated by Virello LLC.

7. Completed Services

If the IT technical support service purchased by the customer has been fully provided and completed in accordance with the order agreement, refund requests may be subject to review based on the specific circumstances of the service.

If the customer believes the service was not provided as agreed, they should contact us promptly and explain the specific issues.

We will handle the matter based on order details, service records, and applicable policies.

8. Duplicate Payments

If a customer makes a duplicate payment for the same service due to a system error or other reasons, please contact us promptly.

Upon verification, we will issue a refund for confirmed duplicate payments using the original payment method.

9. Unauthorized Transactions

If you discover an unauthorized Virello LLC transaction on your payment account, please contact us immediately.

We will assist in investigating the matter based on order and payment records.

10. Statutory Consumer Rights

This refund policy does not limit or exclude any non-excludable consumer rights that the customer enjoys under applicable law.

If applicable law grants the customer mandatory rights that are more favorable than those in this policy, the applicable law shall prevail.

11. Contact Us

If you have any questions regarding refunds, service cancellations, or the return process, please contact us:

Company: Virello LLC
Address: 2238 Constance St, New Orleans, LA 70130
Email:
[email protected]
[email protected]