REFUND AND RETURNS POLICY
Thank you for choosing virellotech.com. Please read this refund policy carefully before purchasing. Since this website sells digital products and digital technology services, the following refund rules apply once the order is delivered or the service begins.
One-Time Purchase
All products and services on this website are purchased on a one-time basis and do not involve automatic renewals or subscription services.
Refund Policy
Due to the instant delivery and non-refundable nature of digital products, refunds, returns, and exchanges are generally not supported after successful delivery, shipment, or service commencement.
Please carefully confirm that the purchased products or services meet your needs before placing an order.
Refundable Circumstances
We may review refund requests based on the following special circumstances:
Service cannot be provided and cannot be rescheduled due to our reasons;
The user is charged twice or there is an obvious payment error;
The order cannot be completed normally due to system technical failure, as confirmed by both parties.
Refund requests meeting the above conditions will be processed according to the original payment method after approval.
Refunds Are Not Supported in the Following Situations
Refunds are generally not available in the following situations:
The user changes their purchase decision for personal reasons;
Digital products or technical services that have been delivered, sent, or commenced execution;
Delivery failure due to the user providing incorrect email address, contact information, or other relevant information;
Usage issues caused by the user’s device, network environment, third-party software, or other reasons not attributable to us;
The user did not carefully read the product instructions or purchased services that do not meet their needs.
Refund Request
If you believe you qualify for a refund, please contact us within 7 days of order completion, providing your order number, proof of payment, and relevant explanations. We will review your request as soon as possible and notify you of the processing result via email.
Contact Us
If you have any questions about this refund policy, please contact us as follows:
Virello LLC
2238 Constance St
New Orleans, LA 70130
Email: